In-house development and support teams, better results

Why in KanbanBOX we chose in-house internal development and support

At KanbanBOX, we’ve made a clear and deliberate choice: we do not outsource our development or customer support. Our entire software development team and customer service staff are fully in-house, working side by side every day to build, evolve, and support the software our clients rely on.

This decision is not just about how we operate: it’s about the value we deliver to our customers.

Designed with Lean Experts, built for real needs

At KanbanBOX, our software isn’t built by developers who have never heard of pull systems or lean manufacturing. Every member of our development team receives foundational Lean training, a requirement for all employees. But we go even further.

Our developers work in close collaboration with our application consultants and Lean managers, who spend every day on the ground, working with real companies and solving real challenges. These experts bring direct field experience into the development process, guiding feature design based on practical needs, proven Lean principles, and real-world use cases.

The result? A digital solution built not just with clean code, but with a deep understanding of what manufacturing companies truly need: solutions that are practical, relevant, and immediately useful.

In-house development team, better software quality

Having an in-house development team means we take full ownership of the quality, stability, and performance of our software. Our developers are deeply familiar with the entire codebase and collaborate daily with the product and support teams, allowing for faster iterations, more reliable updates, and fewer bugs. This tight integration results in cleaner code, quicker issue resolution, and a platform that evolves with consistency and purpose.

For our customers, this translates into a smoother user experience, fewer disruptions, and a solution that just works. Because it’s built, tested, and improved by people who know it inside and out.

Security first: no outsourcing, no unnecessary risks

Keeping our development team in-house isn’t just a matter of quality control: it’s a matter of security. By not outsourcing any part of the software development process, we minimize exposure to external risks and check that no third party has access to our codebase, infrastructure, or our clients’ data. This internal-only approach gives us full oversight of who touches what and how.

KanbanBOX is also certified to ISO/IEC 27001, the internationally recognized standard for information security management systems (ISMS). This certification proves that we follow strict protocols to protect data confidentiality, integrity, and availability, covering everything from infrastructure and access control to risk management and compliance.

For our clients, this means peace of mind: your processes and data are in a system designed and maintained under the highest standards of security and governance.

Internal Support: faster and more reliable

When you reach out to KanbanBOX for help, you’re not being routed through third-party call centers or generic ticketing systems. You’re speaking directly with the KanbanBOX team.

More specifically, with people who:

Understand the platform inside and out
Work closely with the developers who built the features you’re using
Can solve problems, not just pass messages

Plus, having development and support teams in-house means customer feedback gets translated into action faster. When support hears about a recurring issue or a feature request, the dev team can jump on it directly.

We don’t wait for external contractors or go through bureaucratic handoffs. We act. This makes KanbanBOX not just a product, but an evolving solution shaped by the people who use it every day.

Real people. Real answers. Real speed. That’s what in-house support means for our customers.

KanbanBOX long-term commitment to quality

Outsourcing can be cheap. But we believe true value comes from quality, ownership, and accountability. Our team members are not just hired hands: they’re product owners, engineers, designers, and specialists who care deeply about what they build and support.

This is our long-term commitment: