KanbanBOX client support
If you need help in the use of KanbanBOX, if you are looking for information on its functionalities or want to tell us something about our services, our Client Support is always available to give you a hand
KanbanBOX is the cloud-based solution that manages the material replenishment process in a lean manner. But it is not a game. The technology and algorithms that power it are implemented daily, thanks to the continuous intervention of a research and development team able to provide a support service in real time.
We are always available
In the KanbanBOX Help Center you will find:
- the ability to get in touch with the support team
- all the contents of the online guides for immediate use of the platform
- a series of informative videos and tutorials to get you started immediately.
If you do not find the answers you are looking for, you can always speak to an expert, through a fast and immediate ticket system service. Assistance is commensurate with the chosen platform with a guaranteed response within 8 or 24 working hours. But we are usually much faster!
Are you looking for a personalised service?
Find out about the dedicated Plus Assistance
Dedicated Plus assistance is a further customisation service that involves the assignment of one of our dedicated specialised technicians and a direct communication channel.
Dedicated Plus assistance includes:
- proactive monitoring of your license by the dedicated technician
- inspection at your premises by one of our technicians twice a year, for a day of process analysis and training aimed at optimising the company’s electronic kanban system
- availability in preview and free use for 3 months of the new special functionalities of KanbanBOX
- direct telephone number of our specialised technician.
Status of the service
We use the most advanced protection systems to ensure the security of your data and accessibility to the system, making you operational always, without interruptions. The KanbanBOX operating time is very high, guaranteeing you an uptime of 99.99%.
Check the reliability of the service in real time by visiting the Service Status page at the following address status.kanbanbox.com.