Customer Support Services
Always by your side, day after day
Your experience with KanbanBOX doesn’t end with the software activation – on the contrary, that’s where our daily commitment truly begins.
We stand by your side throughout the use of the platform with efficient technical support, always up-to-date guides, practical tutorials, and a responsive, knowledgeable assistance team. Whether you need help solving a doubt, exploring a feature, or facing a new challenge, you can rely on our in-house experts for fast and accurate support.
With KanbanBOX, you have the certainty of continuous assistance designed to ensure peace of mind and maximum efficiency – day after day.
Online Guides
Our online documentation is constantly updated and available to support you in your daily use of the software.
From the simplest setups to more advanced topics, you’ll always find the answers you need—right when you need them.
Videos and Tutorials
We’ve created a library of practical video tutorials to help you quickly and clearly become familiar with KanbanBOX’s features.
Each video is designed to guide you step by step, making learning easy and accessible to everyone.
Ticketing System
Our ticketing system allows you to easily report any issue or request and receive direct assistance from our technical team.
We ensure fast and timely responses, with defined service times based on your support plan – so your work is never interrupted.
Continuous support, always just a click away
In our support resources, you’ll find everything you need to make the most of KanbanBOX.
Our documentation is designed to guide you at every stage and for every user role: from first-time access setup, to daily operations on the shopfloor, all the way to supplier-specific functionalities.
Detailed guides and practical tutorials help you quickly find the information you need, clearly, efficiently, and always up to date.
Need something more? No worries!
If you don’t immediately find what you’re looking for in our guides and tutorials, you can always rely on our direct support service: a quick and user-friendly ticketing system that connects you with one of our experts.
Response times are guaranteed based on your active plan – within 8 or 24 business hours… but in most cases, we’re much faster!
Dedicated Plus Support
For those who want a truly personalized service
For companies that want an extra level of care, precision, and ongoing attention, we’ve developed Dedicated Plus Support—an exclusive service tailored to your specific needs.
- With Dedicated Plus Support, a specialized technician is assigned to your account, someone who knows your configuration inside and out and serves as your dedicated point of contact. You’ll have access to a direct communication channel, including a personal phone number, to receive quick answers, targeted interventions, and strategic support whenever needed.
- This premium service includes proactive license monitoring, where our expert actively follows your use of KanbanBOX, anticipating any potential issues and suggesting improvements.
- You’ll also benefit from two on-site visits per year, during which your technician will conduct an in-depth analysis of your processes, offering improvement strategies and advanced training sessions to maximize the effectiveness of your e-kanban system.
- As an added benefit, you’ll receive early access to special new features of KanbanBOX, with three months of free trial before the official release.
Dedicated Plus Support is the perfect choice for companies looking to get the most out of their license, with the peace of mind of having a skilled, reliable, and results-oriented partner always by their side.
In-house support, real value for our clients
Direct support with no intermediaries, ensuring fast and effective responses.
A dedicated team that knows the product and fully supports you.
Cloud service, reliability by design
A robust cloud infrastructure, always up to date and accessible anywhere.
Maximum service continuity with no internal IT burden.
Do you have any questions?
Case studies
Sacchi | Electrical Supply Distribution
Sacchi uses KanbanBOX to offer its customers a kanban-based sales service, ideal for recurring supplies and supports long-term customer loyalty
Oleodinamica Marchesini | Hydraulic valves
Oleodinamica Marchesini has optimized its production flow management by implementing multi-process kanban and pull production
Robopac | Packaging machines
With KanbanBOX, Robopac achieved a more integrated, responsive, and digitalized supply chain thanks to the integration with both external suppliers and SAP
BCS | Agricultural Mechanization
BCS moved from push to pull through E-kanban for suppliers, production, and internal flows. They now manage 6000 kanban loops across 3 plants
El.Co. | Industrial Electrical Automation
El.Co. has simplified the maintenance of kanbans with e-kanban, which was previously so onerous that the number of parts managed by kanban had to be limited
Orotig | Welding Industry
Orotig has implemented sequential pull in the company, optimizing multi-process production scheduling and supplier integration with KanbanBOX
Rossi SpA | Gearmotors and Electric Motors
Rossi Spa has digitalized the existing production and move kanban, then integrated it with its own ERP, with Oracle Sequencer and with suppliers
Aptiv | High-tech automotive systems
From the introduction of kanban to the transition to e-kanban. The Lean Improvement journey of the largest manufacturer of electronic interconnection systems for the automotive sector
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